Vidodo Guide LLP (hereinafter referred to as "Vidodo Guide" or "we") takes the protection of your personal data very seriously as a Data Controller. We process your personal data confidentially and in accordance with the provisions of the data protection act. This privacy statement informs you about how, to what extent and for what purposes we process the personal data of customers using the Websites and the Vidodo Guide application.
Information provided by you
In order to use or access the Application and Services, you may be required to explicitly provide certain information such as your name, email address, browser, location, username, password and zip code when you register by email, and / or other information which you submit with permission, as well as when you register with Facebook or Google or interact with us on Twitter and other social networks. The information we receive from these social networks complies with the authorization procedures established by these services.
In addition, Vidodo Guide may collect additional information such as your location, browser and other data when you contact us, provide feedback, fill out a form, contact customer service, and communicate with us through third party means such as social networks services.
Information automatically collected by Vidodo Guide
Whenever you use our Application or Service, Vidodo Guide may collect your information, such as your IP address, use and interaction with the Service, request information, location referenced by URL, browser, operating system, device type, version, unique identifiers, mobile network information, cookie information, transmitted data, date and time, duration of use, pages viewed and pages you visited before accessing the Service, purchase history and other information.
Cookies and Tracking
Vidodo Guide may use various technologies, such as cookies and web beacons, to collect information about you in order to improve our Service, analytics and understanding of how you interact with or use the Service.
Use of information
Vidodo Guide may use information about you for the following purposes, including but not limited to:
- Improve, test, deliver, maintain and provide our Service to you and other users;
- Understand, control your use, actions related to the Service;
- Communicate with you on all issues, promotions, offers, events, rewards, support, messages and all information related to the Service;
- Provide customer support, respond to your comments, feedback, inquiries, resolve issues and provide all other support and services related to the Service;
- Identify, investigate and prevent any suspicion of violation of these Terms and Policy;
- Share third-party offers with you;
Third party access to your information
Vidodo Guide may share information about you, as described in these Terms and Policy, to third parties in the following ways, including but not limited to:
- With consultants, sellers, Providers who need such information to perform services on behalf of Vidodo Guide;
- To protect our rights, safety, property of Vidodo Guide and others;
- If we reasonably believe that you have violated these Terms and Policy;
- In connection with negotiations, sale or merger of Vidodo Guide assets, acquisition, full or partly financing to a party or third parties;
- With your consent, we may transfer the information you provide to third parties;
- Vidodo Guide may also transfer anonymous data about you without any identifiable personal information to third parties.
Notwithstanding the generality of the foregoing, you hereby authorize Vidodo Guide to use third-party services to collect information, provide you with the Services and analytics.
Third party analytics
You agree that once the information is submitted by you or collected by Vidodo Guide, you will not be able to withdraw from our data collection methods. If you wish to view, change, access or delete any information provided by you or collected by Vidodo Guide, please contact us at firstname.lastname@example.org. You also agree that Vidodo Guide may keep archived copies of your information as required by law for legitimate business purposes for as long as it takes to secure the purposes.
You can delete or disable cookies on our Services by changing your browser settings. You can revoke permission to receive push notifications and alerts from Vidodo Guide on your mobile device. You can withdraw from receiving promotional, spam such as emails, text messages, messages from Vidodo Guide by opting-out of the subscription or unsubscribing from us.
I. ITEM OF DATA PROTECTION
The item of data protection is personal data. Data shall be deemed personal if it can be assigned to an identifiable individual. This includes information such as names, addresses, email addresses, and phone numbers.
II. COLLECTION, PROCESSING AND USE OF PERSONAL DATA AT REQUEST.
Collection of personal data from users on our website is always voluntary, except as described below. We would like to point out that data transmission over the Internet (for example, communication by e-mail) may have security holes. Complete protection of data from access by third parties is not possible.
We collect, process and use your personal data that you provided to us under booking or registering an account in our personal account, to the extent necessary in each case for the following purposes:
1. Conclusion of a contract
- Data provided by you under creating an account, such as your name, email address, mobile phone number, address, and data that will be provided depending on the service you use.
- We collect, process and use transactional data regarding your activities on the Websites (for example, purchases, content that you create or that relates to your account)
- Payment and other information provided by you for a purchase.
- Data collected in the context of reviews, chats and correspondence on the website or by email, fax and post.
- Other personal data that we may ask you to provide for specific purposes.
- If you voluntarily provide us with additional personal data under registration, this data will also be used to implement the relationship of use.
2. Establishing contacts
If you provide us with personal data to contact us, this data will be used by us inasmuch as this is necessary for the purposes of the respective communication. Retention period for such data after contacting you is 5 days, after which the data shall be deleted.
3. Opinion and marketing research
3.1 Vidodo Guide may process and use your personal data for marketing purposes and public opinion research, for example, to send emails with general information or advertising information (newsletter) based on the consent statement given by you. You can revoke the consent statements provided by you at any time, which will be effective in the future.
3.2 In addition, if you are already our customer, we may send promotional emails regarding services similar to those you have already booked based on the legitimate interests of Vidodo Guide. You may opt out of receiving these emails at the time of booking or at any time thereafter.
3.3 If you wish to withdraw your consent statement to receive emails from us (3.1) or to opt out (3.2), please follow the instructions contained in the respective email you received from us to withdraw your consent or opt out. In this case, you will no longer receive emails of this type from us (the termination of receiving such letters will not occur immediately but, after a short period of time during which your review or opt-out is technically processed). In addition, you may object to the use of your personal data for marketing purposes based on legitimate interests, for example in the case of marketing emails to existing customers (3.2) or in the case of email marketing measures.
It is free of charge to exercise your right to withdraw consent, refuse or object to the use of your data for marketing purposes.
4. Information provided by you to payment systems.
All payments made are processed by PCI / DSS compliant payment processing service (these are the payment card industry security standards). All information collected by these third party Providers to process your payments is not processed or stored by Vidodo Guide, unless you have otherwise provided us with this information in connection with your use of the Websites or our products and services.
5. Summary information
We may share your information with affiliated third parties on an anonymous aggregate basis. Although this information does not personally identify you, in some cases these third parties may combine this aggregate information with other data they hold about you or that they receive from third parties so that it is possible to personally identify you.
III. DATA PROCESSING TO PERMIT THE USE OF THE WEBSITE
When you visit our Website, we collect the necessary data to enable you to use it (usage data). This includes your IP address and data about the beginning, end and subject of your use of the website, as well as any identification data (for example, your details when entering a secure area). This data is used to provide and develop the service in accordance with the user preferences. This data is always deleted as soon as it is no longer required. For information on the processing of pseudonymous usage profiles, see clause VII.
IV. DATA PROCESSING FOR APPLICATIONS AND DEVICES
When you upload data, use our applications, or access one of our mobile-optimized Websites, we may collect information about you and your mobile device as described above in this provision. If we collect other personal data transmitted as a result of your use of our applications or your access to our Website from a mobile device, we will obtain your explicit consent in advance.
V. DATA COLLECTED FROM OTHER SOURCES
We may receive additional information about you from third parties to supplement your account information to the extent permitted by law. This includes demographic and navigation data, credit check data, and other information from credit agencies where permitted by law.
1. What are cookies?
Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when you visit a certain web page. The cookies are then sent back to the original web page on each subsequent visit, or to another web page recognizing such cookie. Cookies are widely used to make our Website work or function more efficiently, and to provide information to the owners of the Website.
Cookies serve many different functions, such as allowing you to efficiently navigate between pages, remember your preferences, and generally improve the user experience. Cookies can tell us, for example, whether you have visited our Website before or are a new visitor. They can also help make sure the ads you see online are more relevant to you and your interests.
There are two broad categories of cookies:
- First-party cookies, which we send directly to your computer or mobile device;
- Third-party cookies that are served by a third party on our behalf. We may use third-party cookies for functionality, performance / analytics, advertising / tracking and social media.
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are session cookies, which means they are only stored temporarily during your browsing session and expire when you close your browser. Other cookies are permanent cookies, meaning they are stored on your computer or mobile device for a fixed period of time and are not deleted when you close your browser. Our Website may use them to recognize your computer or mobile device when you open your browser and browse the Internet again.
- Provide, facilitate and streamline the operation and access to our Websites;
- Track traffic flows and travel patterns in connection with our Websites;
- Understand the total number of visitors to our Websites on an ongoing basis and the types of Internet browsers (such as Firefox, Chrome or Internet Explorer) and operating systems (such as Windows or Mac OS) used by our visitors;
- Monitor the performance of our Websites and continually improve it;
- Customize and improve our online experience.
3. What types of cookies do we use?
The types of cookies used by us and our partners in connection with our Website can be divided into one of five categories, namely "essential cookies", "functionality cookies", "performance and analytics cookies" , "advertising and tracking cookies" and "social media cookies". We have provided additional information about each category and purpose of the cookies set by us and third parties.
Cookies required for our main purpose:
These cookies are required to provide you with access to our Website and all the services available through it. These cookies also support features such as access to protected areas. Without these cookies, the services you request, such as transaction pages and secure accounts, would not be possible.
Functionality cookies record information about the choices you make and allow us to adapt our Websites. These cookies mean that when you continue to use the Websites or return to them, we will be able to provide you with our services in accordance with your requests.
Performance and analytics cookies:
We use performance / analytics cookies to analyze how our Website is visited, used or operated in order to provide you with a better user experience and to maintain, operate and continually improve the Website. For example, these cookies allow us to:
- Better understand visitors to our Website in order to improve and provide relevant content;
- Test different design ideas for individual pages, for example for our home page;
- Collect information about visitors to our site, for example, where they are and what browsers they use;
- Determine the number of unique users visiting our site;
- Improve our Website by tracking any arisen errors;
- Conduct research and diagnostics to improve product offerings.
Advertising and tracking cookies:
We may allow third-party companies, including advertising companies (such as Google), to place cookies on our Website. These cookies allow such companies to track your activity on various sites where they display ads and record your actions so that they can provide ads they deem relevant to you when you browse the Internet. These cookies store information about the content you view along with an identifier associated with your device or IP address.
These cookies also allow us and third parties to know whether you have seen an ad or a type of ad and how long has passed since you last viewed it. This information is used for ads frequency limitation to help you adapt the ads you see and measure the effectiveness of ads.
Our Website has various pages where third parties provide their own cookies in order to track the success of their services (applications) or customize applications for you. Because of the way these cookies work, we cannot access the cookies, and third parties cannot access the data in the cookies used by us. Some pages on our Website may also contain embedded content, and these third party sites may set their own cookies.
4. How to control or delete cookies
You are entitled to accept or deny the storage of cookies on your device at any time by changing the settings in your web browser to reflect your cookie preferences.
Please note that once you disable cookies, you may not be able to use all interactive features of the Website and / or online courses and content.
Most browsers offer instructions on how to change your cookie settings. These settings are usually found in the Options or Preferences menu of your browser.
If you would like to restrict the use of third-party advertising cookies, you may disable such cookies by clicking on the following links:
• Your choice on the Internet (http://www.youronlinechoices.com/uk/)
• Network advertising initiative (http://www.networkadvertising.org/)
• Digital advertising alliance (http://www.aboutads.info/consumers)
Please be aware that there are many more companies listed on these sites than those that place cookies through our site.
5. Cookies have been set in the past.
If you have disabled one or more cookies, we may still use the information obtained from the cookies before your disabled preferences are set, however, we will stop using disabled cookies to collect any additional information.
VII. PSEUDONYMOUS USAGE PROFILES FOR ADVERTISING AND MARKET RESEARCH (WEB TRACKING AND ANALYSIS)
Vidodo Guide uses web tracking systems for advertising, market research in order to make your use of our Website as pleasant as possible. This allows us to develop our Website and adjust the content to your needs. Vidodo Guide and third party companies may use the information collected through the Sites, using cookies, web beacons and other similar technologies to manage online advertising programs. This information may enable us and our third-party advertising services and other third-party companies to track user online activity over time across different Websites or platform in order to measure statistics related to marketing efforts and deliver electronic advertisements that may be more useful and relevant to individual consumers and will enhance the consumer experience. For information on how tracking works for online advertising and what happens when you select Do Not Track, visit http://www.aboutads.info/choices. In addition, some third party companies may provide a opt-out mechanism for their technology. For more information on the opt-out process, visit the Network Advertising Initiative website, available at: http://www.networkadvertising.org/managing/opt_out.asp.
VIII. LEGAL BASIS OF DATA PROCESSING
If you reside in the United Kingdom of Great Britain and/or the European Economic Area (EEA), our processing of your personal information will be legalized as follows:
(i.) Whenever we require your consent to process your personal information, such processing will be justified in accordance with the UK Public General Acts Data Protection Act 2018 and Article 6 (1) p. (a) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) and this article of the GDPR describes the cases when processing can be done legally.
(ii.) If processing of your personal data is required to fulfill a contract between you and Vidodo Guide or to take any pre-contractual steps at your request, such processing shall be in accordance with the UK Public General Acts Data Protection Act 2018 and based on Article 6 (1) GDPR, p. (b).”). If this data is not processed, Vidodo Guide will not be able to execute the agreement with you.
(iii.) If processing is required to comply with a legal obligation, we will process your information in accordance with the UK Public General Acts Data Protection Act 2018 and based on Art.6 (1) GDPR p. (c), for example, compliance with labor laws.
(iv.) And if processing is required for the purposes of the legitimate interests of Vidodo Guide, such processing will be carried out in accordance with the UK Public General Acts Data Protection Act 2018 and in accordance with Article 6 (1) GDPR p. (f), for example, to detect fraud.
If you live in another country where the GDPR does not apply, our processing of your personal information is considered legalized by the legislation on protection data in force in your territory, or you, as a user, unconditionally and in full accept the Data Processing Rules located on this page, whichever is more profitable for Vidodo Guide.
IX. SOCIAL MEDIA
Our site contains links to social networks (Facebook, Instagram, Twitter, Google, Tripadvisor, Yelp). These social networks are exclusively managed by third parties. If you follow the links, information may be transferred to these third parties. We use the so-called 2Click Solution. This generally means that no personal data is transferred when you visit our website.
X. TRANSFER TO THIRD PARTIES
Your personal data will only be transferred to third parties if permitted by law or if you have given your prior consent. In particular, we will not sell your data to third parties or sell it in any other way. We will only disclose your information to government authorities as part of a legal obligation or as a result of an official order or court decision. We obliged our employees and partners to keep confidentiality and comply with data protection rules.
XI. THE WAY WE PROVIDE YOUR PERSONAL DATA TO THIRD PARTIES
Except as set forth in this Privacy Statement or where you have specifically agreed to it, we will not disclose the personal information we collect from you to third parties, unless we are required to provide this information to fulfill your request or for legal business purposes. Vidodo Guide shall transfer personal information in the following cases:
We may share your information with Providers or third parties who supply or provide goods and services or otherwise act on behalf of or as directed by Vidodo Guide. These third parties may include, for example, our third party (technology) Providers and partners. These third party Service Providers shall only have access to the information required to perform these limited functions on our behalf.
XII. DATA TRANSFER TO COUNTRIES OUTSIDE THE EU
If this is required to initiate or execute an agreement, for example, to process bookings for events in countries outside the EU, we will transfer your data outside the EU. The same applies where such transfer is deemed necessary for our purposes. In this respect, we ensure that business is conducted in such a way that the data recipient guarantees an adequate level of data protection and that no other interests worthy of protection will conflict with the transfer of data. Vidodo Guide relies on the deviations set out in Article 49 of the GDPR in the absence of a decision on “adequacy” and other guarantees under the GDPR (for example, binding corporate rules regarding the transfer of data outside the EEA). In particular, we collect and transfer personal data to countries outside the EU only: with your explicit consent, in fulfillment of an agreement with you, in a way that does not prejudice your rights and freedoms. If this data is not processed and transferred, Vidodo Guide will be unable to fulfill the terms of the agreement with you, or you will not have access to any or all of the functions associated with your transaction. We strive to take appropriate precautions to protect the privacy and security of your personal data and use them only in accordance with your relationship with the Vidodo Guide and the methods described in this Privacy Provision. If you have any questions in this regard, please contact our data protection officer.
XIII. DATA DELETION
We store data for the entire duration of our business relationship with you, as well as in other cases in accordance with the requirements of applicable law.
Personal data will be stored no longer than is necessary for the purposes for which your personal data is processed.
We will retain your personal data for as long as you have a member account or if you require our services so that we are able to provide these services to you.
If you are located in the United Kingdom of Great Britain and/or the European Economic Area, the moment you withdraw your consent to the processing of your personal data, all your collected and stored personal data is deleted if we no longer need it.
Unless we are required to store this personal data by law or comply with our regulatory obligations, we will retain this personal data for as long as necessary.
XIV. DATA SAFETY
Vidodo Guide has taken the necessary technical and organizational measures to protect the personal data provided by you from loss, destruction, manipulation and unauthorized access. All persons involved in data processing are obliged to comply with data protection laws and to treat personal data confidentiality.
All information collected by third party Providers to process your payments is not available, not processed or stored by Vidodo Guide.
XV. DATA SUBJECTS RIGHT
The General Data Protection Regulation of the European Union, Data Protection Act 2018 and privacy laws of other countries grant certain rights to data subjects. If you wish to confirm that Vidodo Guide is processing your personal data, or to access personal data that Vidodo Guide may receive about you, or is you have other questions, please contact us at (email@example.com)
You can also request information about: the purposes of processing; categories of relevant personal data; who else outside of Vidodo Guide may have received data from you; what the source of the information was (if you did not provide it directly to Vidodo Guide); where personal data is stored and how long it will be stored. You are entitled to correct the record of your personal data kept by us if it is inaccurate. You may request us to delete, change, supplement or delete this data or stop processing it, with some exceptions. You may also request Vidodo Guide to stop using your data for direct marketing purposes. In many countries (including EEA countries), you are entitled to make a complaint with the relevant data protection authority if you have any doubts about the way the Vidodo Guide processes your personal data. If technically possible, we shall - at your request - provide you with your personal data or transfer it directly to another controller. You are entitled to receive your personal information in a structured and standard format.
XVI. NO AUTOMATIC CUSTOM SOLUTION
We do not use your personal data for automated custom solutions.
XVII. CONTACT US
Vidodo Guide LLP
Calle Benahore 20
35571 Yaiza (Las Palmas)
Lanzarote, Canary Islands
Or by email: firstname.lastname@example.org